40+ Years Of Experience
Gordon Blair Mortgage & Insurance Brokers
Mortgage & Protection Brokers - Serving clients UK-wide.
Complaints Procedure
At Gordon Blair Financial Services we are committed to providing an excellent standard of customer service. If you're unhappy with any aspect of our service, we'd like the opportunity to put things right. Every complaint is handled fairly, professionally and in accordance with Financial Conduct Authority (FCA) requirements.
How to Contact Us
Telephone
020 8715 7267
Our Address
31 Beacon Grove
Carshalton
SM5 3BA
What Happens Next?
Acknowledgement
We'll acknowledge your complaint promptly. If we cannot resolve it by the end of the third business day, we'll send you written confirmation explaining the next steps and who will be handling your complaint.
Investigation
Your complaint will be reviewed fairly and thoroughly by an appropriate member of our team. If we need any further information, we'll contact you as soon as possible.
Final Response
We'll work to resolve your complaint as quickly as possible. Where required, we'll provide our final written response within eight weeks, outlining our findings and any action we've taken.
Independent Review
If you're not satisfied with our final response, or eight weeks have passed, you may be entitled to refer your complaint to the Financial Ombudsman Service for an independent review.
Information to Include
Your Details
- Full name
- Telephone number
- Email address
- Postal address (if applicable)
Your Complaint
- What happened
- Relevant dates
- Reference numbers
- Supporting documents (if available)
Preferred Resolution
Tell us how you'd like us to resolve your complaint. We'll always aim to reach a fair and reasonable outcome as quickly as possible.
If You're Still Unhappy
If you're not satisfied with our final response, or eight weeks have passed since you first raised your complaint, you may refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone
0800 023 4567
0300 123 9123
Email
complaint.info@financial-ombudsman.org.uk
Website
www.financial-ombudsman.org.uk